Privacy notice

Last updated October 13, 2026

Obvs connects you with licensed clinicians through the AI assistant you already use. This notice says what we collect, why, and who sees it.

What we collect

Who you are: name, date of birth, mobile number, email, and for a child, the parent or guardian acting for them.
Your care: what you or your assistant tell us about your health, your Care Charter, visit notes, prescriptions, lab orders and results, and files you choose to share.
Technical data: sign-in records, IP address and security logs, kept to protect your account.

How we use it

To give you care: clinicians review your case, reply, prescribe, order tests and follow up.
To contact you about your care by text and email (see below).
To keep the service safe, meet legal duties, and fix problems.

We do not sell your information. We do not use it for advertising.

Who sees it

The clinicians and staff caring for you.
Service providers that run Obvs for us, under contract and only for that purpose: hosting, security, text messaging and email. Where they handle health information, they sign a business associate agreement.
Pharmacies and labs you are sent to, and others when the law requires it.

Text messages

If you give us your mobile number and agree, Obvs texts you about your care: approvals, visit reminders, and notices that a reply or result is ready. Texts contain a link, never health details. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not share your mobile number or text-messaging consent with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party, except the providers that deliver our messages.

Email

We email you about your account, for example to confirm registration or approval. Emails never contain health details. Please don’t send health details to us by email; message us through your assistant or at obvs.health/p/me instead.

Your choices

See or download your records at obvs.health/p/me, or ask us for a copy.
Ask us to correct something that’s wrong.
Stop texts at any time by replying STOP.
Close your account. We keep medical records for as long as the law requires.

Security

Data is encrypted in transit and at rest. Clinicians sign in with a password and a second step. Access is logged.

Children

A parent or guardian registers and acts for a child. Teens can be invited by their parent to message directly, as state law allows.

Changes and contact

If we change this notice we’ll update the date above, and tell you if the change is significant. Questions: [email protected].

Privacy · Terms · Care Charter